Reference

Terms Conditions for Your cadd9 Account

We set out how accounts work, what we expect when you deposit via DANA, OVO or GoPay, and the rules that keep the platform fair for everyone. Read through these terms before you open your account so you know what applies in your region.

Account eligibilityPayment termsWithdrawal rulesFair play standardsDispute resolution

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How These Terms Apply to You

cadd9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern your use of cadd9 and form a binding agreement when you register. We operate where local law permits and eligibility depends on your jurisdiction; if online gaming is restricted in your area, you may not open an account. You confirm that you meet

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the legal age requirement in your region and that all information you provide during registration is accurate. We reserve the right to verify your identity and payment details before processing withdrawals. Payments via DANA, OVO and GoPay are subject to the terms of those services and
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any limits they impose. We may suspend or close accounts that breach these terms, engage in fraudulent activity, or attempt to manipulate game outcomes. Bonuses and promotions carry their own conditions, published on the platform when active. We update these terms from time to time; continued
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use after an update means you accept the revised version. Disputes are handled through our support channels first, and unresolved matters follow the process set out in the resolution section below. By funding your account you agree to these terms in full. We aim to keep
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every clause transparent so you understand your rights and obligations before you start.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE TERMS

Our Approach to Policy and Account Security

We built these terms to protect both sides: you get clear rules on payments, withdrawals and fair play, and we maintain a secure platform that operates within legal boundaries. Every account sits behind login verification, and we check payment details before releasing funds to prevent fraud. We log activity to resolve disputes fairly, and we keep your data only as long as regulations and account history require. If you want to close your account or request data removal, contact support with proof of identity and we'll guide you through the process.

Data We Collect

We record your registration details, transaction history via DANA, OVO, GoPay, and login activity to verify identity, process payments, and resolve disputes. You can request a copy of your data at any time through support.

Account Verification

Before your first withdrawal we may ask for ID or proof of payment ownership to meet security standards. This step protects your funds and keeps the platform safe from fraudulent accounts.

Cookie Use

We use cookies to keep you logged in, remember your game preferences, and measure site performance. You can disable non-essential cookies in your browser settings without losing core account functions.

Data Retention

We hold account records and transaction logs for the period required by financial regulations, then delete them unless an open dispute requires us to keep the data longer. Contact us to close your account and start the deletion process.

TERMS SUPPORT

Contact Us About These Terms

If any clause is unclear or you need help understanding how a rule applies to your account, reach out through the channels below. We walk you through eligibility questions, payment term details, and withdrawal conditions so you know exactly where you stand before making a decision.

Live Chat Open the chat bubble in your account and ask our team to explain any term. We answer questions about eligibility, payment rules, and account conditions in real time so you get clarity fast.

Email Support Send your question to our support address and we'll reply with a detailed explanation of the relevant section. Use email when you want a written record of how a specific clause applies to your situation.

Help Centre Browse the terms FAQs in the help section for quick answers on account rules, Deposit references, and withdrawal timelines. Each article breaks down a clause in plain language with examples.

Common Questions About These Terms

Eligibility depends on local law where you are. If online gaming is permitted in your region and you meet the legal age requirement, you can register. We recommend checking current regulations in your area before opening an account.

If we suspend your account for a terms breach, any remaining balance is held while we investigate. Once resolved, you can withdraw funds if the suspension is lifted, or we return the balance minus any disputed amounts if the account stays closed.

Bonuses carry their own conditions published on the promo board when they run. These main terms cover account use, payments, and fair play; the bonus terms add specific wagering or eligibility rules on top.

We notify you by email or in-platform message when terms change, and we post the updated version with a revision date. Continued use after the notice means you accept the new terms; if you disagree, close your account before the update takes effect.

Using bots, colluding with other accounts, exploiting software bugs, or manipulating game outcomes all breach fair play. We investigate suspicious patterns and may suspend accounts while we review activity logs and transaction history.

Yes. Contact support with proof of identity and we'll send a report of your registration details, deposit and withdrawal history, and login activity. Processing typically takes a few days depending on the volume of records.

Terms Conditions for Your cadd9 Account

Our Approach to Policy and Account Security

Data We Collect

Account Verification

Cookie Use

Data Retention

Contact Us About These Terms

Common Questions About These Terms

01 Can I open an account if I live in Palembang?

02 What happens if I deposit via DANA but my account gets suspended?

03 Do these terms apply to bonuses and promotions too?

04 How do I know if you update the terms after I register?

05 What counts as a breach of fair play in these terms?

06 Can I request a copy of my account data and transaction records?

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