Reference

How cadd9 Handles Your Personal Data

Your account data — including wallet details linked to DANA, OVO, or GoPay — is collected and stored under a clear set of rules we keep consistent across every session.

Account data protectedDANA, OVO, GoPay wallet privacyYour right to access dataClear data retention rulesContact us to update records

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to review, correct, or delete personal data we hold on your account, our support team is the right first stop. We handle privacy-related requests separately from general account queries, so naming your request clearly as a data or privacy matter helps us route it to the right person faster. Response times vary, but we aim to acknowledge every privacy request promptly.

What We Collect and Why It Matters

cadd9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with cadd9, we collect the details you submit during registration — your name, contact address, and the payment method you choose, whether that is DANA, OVO, or GoPay. We also collect session data: the device type you use, connection timestamps, and

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transaction records tied to your account wallet. This data serves three purposes. First, it lets us verify your identity and keep your account secure. Second, it allows us to process transfers and match incoming payments from your linked e-wallet to the correct account. Third, it helps
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us spot unusual activity that may indicate unauthorised access. We do not sell your personal data to third parties, and we do not share wallet identifiers with advertisers. Data linked to your GoPay or OVO account is used only to reconcile transfers and is not stored
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beyond the period needed for that purpose. Players in Bekasi and across Indonesia can request a copy of their stored data by contacting our support team through the channels listed below. Availability of these services depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Data security at cadd9 runs through four areas: how we store it, how long we keep it, how cookies work on your device, and how account access is controlled. Each area has a specific practice behind it — not a general promise. For account login, we use OTP verification sent to your registered contact, which means no one can access your wallet details without passing that step. SSL encryption is applied to all data in transit between your device and our servers, covering payment instructions sent via DANA, OVO, or GoPay.

Cookie Use on Your Device

We use session cookies to keep your account active while you navigate and analytics cookies to understand how the site performs. You can adjust cookie preferences in your browser settings at any time without losing your account.

Account Security and OTP

Every login from an unrecognised device triggers an OTP check. This protects your wallet balance and transaction history even if your password is ever exposed elsewhere.

Data Retention Period

We hold account and transaction data for the period required to settle any open transfers and comply with applicable regulations. After that window closes, data is removed from active records.

Requesting Changes to Your Record

You may ask us to correct inaccurate details or remove data that is no longer needed. Submit the request via live chat or the account help form; we will confirm receipt and act within the timeframe local law requires.

Common Questions About Your Data Rights

The questions below cover what we hear most often from account holders about how their data is used, stored, and accessed. If your question is not listed here, the support team can help through live chat or the account help form.

We store the wallet reference only as long as needed to match the incoming transfer to your account. Once the transaction is confirmed, the identifier is not kept in active use or shared with outside parties.

Yes. Submit a deletion request through the Account Help Center or live chat. We will process it subject to any retention obligations under applicable regulations, then confirm once the removal is complete.

Access is restricted to staff who need it to operate your account — such as verifying a GoPay transfer or resolving a login issue. We do not give broad internal access to personal records.

Log in, go to Account Settings, and use the profile edit form. For changes that affect payment verification — such as the name tied to your OVO account — contact support to complete the update securely.

We collect your device type, operating system version, and session timestamps. This helps us keep the mobile experience stable and detect any unusual login patterns that may indicate unauthorised access to your account.

We pass only the data required to complete a transaction — typically an account reference and the transfer amount. Payment providers like GoPay handle that data under their own privacy terms, which we encourage you to review directly.

How cadd9 Handles Your Personal Data

How to Reach Us About Your Privacy

How We Keep Your Account Data Safe

Cookie Use on Your Device

Account Security and OTP

Data Retention Period

Requesting Changes to Your Record

Common Questions About Your Data Rights

01 Does cadd9 store my DANA or OVO wallet number after a transfer?

02 Can I ask cadd9 to delete my account data entirely?

03 Who inside cadd9 can see my personal data?

04 How do I correct wrong details on my account, like a misspelled name or old contact number?

05 What data does cadd9 collect from my mobile device when I access the site?

06 Does cadd9 share my data with third-party payment providers like GoPay?

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