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Understanding Your Rights and Our Policy Commitments

cadd9 operates with a clear policy posture: your account data, your payment activity via DANA, OVO, or GoPay, and your access rights are handled according to the terms set out here.

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POLICY CONTACT

How to Reach Us About Legal or Policy Questions

If a policy section raises a question about your account, your payment data tied to DANA, OVO, or GoPay, or your eligibility to access the platform from your region, we have dedicated paths to get you a clear answer. Our support team handles legal and policy queries separately from general account help so your question reaches the right person faster.

Live Chat Reach our policy support team via live chat on the platform. Available around the clock for account-related legal queries, including payment data and wallet linkage concerns.

Email Support Send detailed policy questions — data requests, account retention queries, regional access concerns — to our support email. We aim to respond within one business day.

Account Help Centre Log into your account and open the Help Centre to submit a policy request directly. This path is the fastest way to attach your account details to a legal or data query.

Our Legal Position and How It Applies to You

cadd9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

The terms on this page govern how cadd9 manages your account, processes your payment activity, and handles data associated with your use of the platform. When you connect a payment method — whether DANA, OVO, or GoPay — that transaction data is processed in accordance with

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these terms and applicable local regulations. We do not sell or share your personal data with third parties for marketing purposes. Your account wallet history, login records, and e-wallet linkage details are retained only as long as operationally necessary or as required by applicable law. If
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you are accessing this platform from Indonesia, availability depends on local law and is permitted only in eligible regions. Certain features, including live account access, may be restricted based on your region. We may update these terms when regulations or platform operations change. Where we make
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a material update, we aim to notify you through your registered account contact before the change takes effect. Any continued use of the platform after notification constitutes acceptance. For questions about how these terms apply to your specific account or payment history, our support team is
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reachable through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY

How cadd9 Handles Your Data, Cookies, and Account Security

Account security and data handling are not afterthoughts here. Every login, every GoPay or OVO transaction, and every session on the platform runs through security layers designed to keep your account accessible only to you. Players in Bekasi and across Indonesia rely on these protections each time they access their account wallet.

Cookie Policy

We use cookies to keep your session active and remember your payment preferences. You can manage cookie settings from your browser at any time without losing your account access.

Account Data Retention

Your account history — including DANA and OVO deposit records — is retained only as long as required by operational need or local regulation. You may request a data summary via our support channels.

Security Practices

We apply SSL encryption across all account pages and payment flows. Your PIN and wallet credentials for GoPay, OVO, or DANA are never stored on our servers — only the transaction reference is recorded.

Data Change Requests

To update, correct, or request deletion of personal data linked to your account, contact our support team through live chat or the account Help Centre with your registered email.

Common Questions About Our Legal Terms

These answers cover the policy questions we hear most often — from data access rights to how regional restrictions work and what happens to your payment records when you close an account.

We do not sell or share your personal data for marketing. Data is shared only with payment processors like DANA, OVO, or GoPay to complete your transactions, and only to the extent required by law.

Account records, including your e-wallet transaction history, are kept only as long as operationally necessary or as local regulations require. You can request a summary through the Help Centre.

Access depends on local law and is available only where your region permits. If your area has restrictions in place, certain platform features including live account access may not be available to you.

When you close your account, your linked payment references are removed from active systems. Regulatory retention periods may apply, after which data is deleted in line with our retention policy.

Contact us via live chat or the account Help Centre using your registered email address. Include the specific data you want corrected or deleted and we will process your request promptly.

Yes. When we make material changes to our terms, we aim to notify you through your registered account contact before the update takes effect. Continued use after that point means you accept the revised terms.

Understanding Your Rights and Our Policy Commitments

How to Reach Us About Legal or Policy Questions

How cadd9 Handles Your Data, Cookies, and Account Security

Cookie Policy

Account Data Retention

Security Practices

Data Change Requests

Common Questions About Our Legal Terms

01 Does cadd9 share my personal data with third parties?

02 How long does cadd9 keep my account and payment records?

03 Can I access cadd9 from any region in Indonesia?

04 What happens to my GoPay or OVO data if I close my account?

05 How do I request a correction or deletion of my personal data?

06 Will I be notified when these legal terms are updated?

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